Ordering and payment
How can I pay?
You can pay with iDEAL, Klarna, credit card (Visa, Mastercard and American Express), Shop Pay, Apple Pay and Google Pay. The exact options will be shown during checkout.
Can I still change or cancel my order?
As long as your order has not yet been shipped, you can cancel it free of charge. Send us an email at contact@angelinofood.nl with your order number, or submit your request via your account. You will then receive a full refund, including shipping costs.
Please note that we ship quickly: orders placed on weekdays before 10:00 PM are handed over to the carrier the same day. If your order is already on its way, the right of withdrawal applies.
How many of the same product can I order?
You can add a maximum of 6 items per product to your shopping cart.
Will I receive an invoice?
After placing your order, you will receive an email confirmation with a complete overview of your order, the amounts paid including VAT, and your details. This confirmation serves as your proof of purchase. If you require a separate invoice, please send us an email at contact@angelinofood.nl with your order number.
Shipping
Which countries do you ship to?
We currently only deliver in the Netherlands.
What does shipping cost?
We deliver your order straight to your door. Shipping costs €6.90 including VAT. For orders of €75.00 or more, we’ll cover the shipping costs.You’ll always see the exact shipping cost during checkout, before you pay.
Can I have my order delivered to a pick-up point?
We currently only offer delivery to your address. Your order will be delivered straight to your door.
How soon will my order arrive?
Orders placed on weekdays before 10 PM are processed and handed over to the carrier on the same business day. Delivery then typically takes 1 to 2 business days. Orders received on Saturdays, Sundays, or public holidays are processed on the next business day.
In any case, we will deliver within 30 days of the conclusion of the agreement at the latest, unless we agree otherwise.
Which carrier do you use for shipping, and can I track my package?
Your order will be shipped from our warehouse in the Netherlands, with DHL or PostNL. As soon as your package has been registered, you will receive a track and trace link by e-mail with which you can follow the shipment.
Why is my order arriving in multiple packages?
It is possible that an order will be shipped in multiple packages. In that case, you will never pay more than one shipping fee. With each package, you will find a packing slip listing the items included.
I provided the wrong address. What now?
If your parcel is returned to us because the delivery address was incorrect or incomplete, we can resend your order once we’ve received the correct address. Additional shipping costs may apply. Please send us an email at contact@angelinofood.nl with your order number and the correct address.
Returns & Refunds
Can I return my order?
You have the right to cancel your order within 14 days of receipt without giving any reason. The period starts the day after you or a third party designated by you has received the last item of your order.
Notify us of your cancellation within those 14 days via your account or by e-mail to contact@angelinofood.nl, including your order number and the items you wish to return. After your notification, you have another 14 days to actually return the items. Always register your return first, otherwise processing in our warehouse may be delayed.
Which products can I not return?
As we sell foodstuffs, the right of withdrawal does not apply to sealed products that are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery. In practice, this means that opened jars, bottles, packaging and boxes cannot be returned. The same applies to products that spoil quickly or have a limited shelf life.
These exceptions follow from article 6:230p of the Dutch Civil Code. Unopened and undamaged products can of course be returned within the period.
Who pays for the return shipping?
The cost of returning the item is at your expense. If a product is delivered damaged, incorrect, or incomplete, we will bear the return costs.
When will I get my money back?
We will refund you within 14 days of receiving your withdrawal notification, using the same payment method you used. We may withhold reimbursement until we have received the products or until you have demonstrated that you have returned them, whichever occurs first. There are no costs associated with the refund for you.
In the event of a full withdrawal, we will also refund the standard shipping costs for the initial delivery. If you only return part of your order, these shipping costs will remain due.
Can I exchange an item?
We do not exchange items. If you want something different, cancel your order or the item concerned and place a new order.
Something arrived damaged, or I received the wrong item
Our products are fragile. If something is broken, missing, or if you have received an incorrect item, please send an email to contact@angelinofood.nl within 7 days of receipt, including your order number and some photos of the product and packaging.
We will then arrange a replacement or a refund, at no cost to you. Usually, you do not need to return the damaged item. This period does not limit your statutory rights.
My package was marked as delivered, but I haven't received it
Please inform us within 7 days via contact@angelinofood.nl. We will then initiate an investigation with the carrier. Until the moment you or a third party designated by you receives the package, the risk lies with us.
What is the return address?
Only return your item after you have registered it with us. Then use this address:
Monta Waspik B.V.
Attn: ANGELINO
Hooiweg 11
5165 NL Waspik
The Netherlands
Our products
Where do your products come from?
We work with small Italian producers who use traditional recipes and methods. On each product page, you'll find information about the producer and the region of origin.
Where can I find the ingredients, allergens, and nutritional values?
On each product page, you'll find the legal name, ingredients, allergens, nutritional values per 100g, net content, and storage instructions. We recommend checking this information on the packaging itself once you receive the product.
How do I store the products?
Storage instructions vary by product and are stated on the product page and on the label. Many products must be refrigerated after opening and consumed within a short period.
Are your products organic?
Some of our products are organically certified. These products are indicated as such on the product page, and you can find them grouped together in the Organic collection.
How long do the products last?
The best-before date is indicated on each product page and on the packaging. If you receive a product with an unreasonably short or expired best-before date, please contact us.
Contact
How can I contact you?
Send us an e-mail at contact@angelinofood.nl. Please include your order number if your question is about an order, so we can help you faster.