Refund policy
23 July 2026
Cancelling your order before dispatch
As long as your order has not been dispatched, you can cancel it free of charge. Submit a cancellation request through your account or email contact@angelinofood.nl with your order number. You receive the full amount back, including shipping costs.
Please note that we ship quickly. Orders received before 22:00 on business days go to the carrier the same day. If your order is already on its way, the procedure below applies.
Right of withdrawal
You have the right to withdraw from your order within 14 days of receipt, without giving a reason. The period starts the day after you, or a third party designated by you, received the last item of your order. If the last day falls on a weekend or a public holiday, the period runs until the next business day.
How to withdraw
Notify us of your withdrawal within those 14 days through your account or by email at contact@angelinofood.nl, stating your order number and the items you wish to return. You may use the European model withdrawal form, but this is not mandatory. After notifying us, you have a further 14 days to actually return the items.
Always register your return first, even though the return address appears further down in this policy. Without registration, processing in our warehouse may be delayed.
Refusing a parcel
If you refuse the parcel on delivery, we treat this as a withdrawal from your entire order. The parcel returns to our warehouse and we refund you as soon as we receive it. The cost of the return shipment is at your expense in this case as well.
Exceptions to the right of withdrawal
Because we sell food products, the right of withdrawal does not apply to:
- sealed goods which are not suitable for return for reasons of health protection or hygiene, once the seal has been broken after delivery. In practice: opened jars, bottles, packs or boxes cannot be returned.
- goods liable to deteriorate or expire rapidly.
These exceptions follow from article 6:230p of the Dutch Civil Code. Unopened and undamaged products can of course be returned within the period.
Condition of the products
You may examine the products as you would in a shop. If you handle them beyond what is necessary to establish their nature and characteristics, we may deduct the resulting loss in value from your refund. All returns are visually inspected on arrival at our warehouse.
Cost of returning
The cost of returning the items is at your expense. We do cover the return costs if the product was delivered damaged, incorrect or incomplete.
Refund
We refund you within 14 days of receiving your withdrawal notice, using the same payment method you used, unless you expressly agree otherwise. We may withhold the refund until we have received the products or until you have provided proof that you have sent them back, whichever comes first. The refund is free of charge for you.
In the event of a full withdrawal, we also refund the standard delivery costs of the original shipment. If you return only part of your order, the original delivery costs remain payable.
Damaged, incorrect or incomplete deliveries
Our products are fragile. If something is broken, missing, or you received the wrong item, email contact@angelinofood.nl within 7 days of receipt with your order number and a few photos of the product and the packaging. We will arrange a replacement or a refund at no cost to you, and in most cases you do not need to send the damaged item back. This period does not limit your statutory rights.
Parcel not received
If your tracking says the parcel was delivered but you did not receive it, let us know within 7 days. We will open an investigation with the carrier. Until you, or a third party designated by you, take receipt of the parcel, the risk lies with us.
Exchanges
We do not exchange items. If you want something else, withdraw from your order or from the item concerned and place a new order.
Legal conformity
You are always entitled to a product that conforms to the contract. For food products this right is limited in practice by the date of minimum durability on the packaging. If you receive a product whose date is unreasonably short or already passed, please contact us.
Return address
Only send items back after registering your return, and then use this address:
Monta Waspik B.V. attn. ANGELINO Hooiweg 11 5165 NL Waspik Netherlands
Questions
Contact us at contact@angelinofood.nl.
Make a Return & Refund request